Return Policy:

We sincerely hope that you are pleased with your order. However, if for any reason you are not completely satisfied, you can return any item in its original, unused condition, along with proof of purchase, for a full refund or exchange within 14 business days from the delivery date (with the exception of damaged or faulty items – see details below). Please keep in mind that refunds do not include any initial delivery charges or gift wrap fees, if applicable.

Refunds and exchanges may take up to 14 business days to process after we receive your return. Refunds will be issued using the original payment method and will exclude any initial delivery and gift wrap charges (if applicable). We cannot accept returns of items that we reasonably believe have been used. In such cases, we will inform you that a refund is not available and will return those items to you within 28 days of our notification.

The Return Process

STEP 1. – EMAIL US: Use the CONTACT US Form to notify us you would like to return an item. We will give you the instructions on how to return. Please note that we cannot accept returned goods that we reasonably believe have been used.

STEP 2. – RETURN THE PRODUCT: Goods must be returned to us in their original condition at our distribution centre within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you have included the original delivery note within the returned parcel.

STEP 3. – PROCESSING THE RETURN: Refunds and exchanges will be processed within 14 business days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from our Customer Service Team.

Damaged / Faulty / Incorrect Items.

If the goods you receive are damaged or faulty in any way, or not what you originally ordered, we will be happy to exchange the items or offer you a refund. Please notify us immediately by filling out our Contact Us form. Please be sure to let us know that it is An Online Order and include your Order Number.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location.